Labels:text | poster | art OCR: ON THE ROAD WITH PSE&G Eve wonder what happens when you call your eletink and gas utility with og ryke problem? Here's how les handled at New Jersey's Publik Seivice Electric'& Gas godt Customers cal-In for service to one of twocall center , ohn that. handles northern NU and one for southern Nord ) from these cous, the centers create Golfers which he sent to the ut lys IBM main frame in Newark.3 ] An HP-po00. Servet moning the Orode DBMAS &cce tes thainfedine couler inleenation through d Hethoise varenay, 4 } four dispatcher 8 Ccotions access the HP sewer from their Co/2-based PC: 5 ) Rocotek 'middleware provides the messoging 7 packaging for the order debby winkh is then went through a Bell atlantic Nynex Mobile gateway to the Bell Ayantk Nynex Mobile wireless Cellular Digital Pocket Dats neboor 5) from there orders are transmitted to the utility's 300 6 service wehlc ) which receive thel orders via wireless matems om Wireless 2 `thek ruggedized Walkabout PCs Bell Atlantic Running the Worcom remote COPO ksecure Gateway database 7 ) Upos re sping network the work orders serce kt Pcopic proceed to the customer; 5 sites { ) 45 cath job is completed they transmit job status and work ordercompkilon data back through the networks Grades 3
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